NeighborHub - Terms of Service

Last Updated: July 25, 2026

1. Acceptance of Terms

Welcome to NeighborHub. By accessing or using our mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

These Terms constitute a legally binding agreement between you and NeighborHub ("we," "us," or "our"). We reserve the right to modify these Terms at any time. Continued use of the App after changes constitutes acceptance of the modified Terms.

2. Description of Service

NeighborHub is a hyperlocal community platform that enables verified neighborhood residents and approved users to:

Communicate via community chat and messaging
Report and track local incidents and safety concerns
Share and discover community events
Buy, sell, and trade items via the marketplace
Vote in polls and participate in community feedback
Discover local businesses
Access neighbourhood watch features for approved / NHW paid up members
Receive weather and location-based information
Receive notifications and account updates
Share resources and neighborhood information

3. User Registration and Verification

3.1 Account Creation

You must provide accurate, current, and complete information during registration
You must be at least 13 years old to use this App
You are responsible for maintaining the confidentiality of your account credentials
You agree to immediately notify us of any unauthorized use of your account

3.2 Neighborhood Verification

Access to community features requires verification by an administrator or approved community process
You must be a resident of the neighborhood to be verified
We reserve the right to request proof of residency
Verification can be revoked if you no longer reside in the neighborhood
Providing false information may result in immediate account termination

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Providing false information
Abusive or harassing behavior
Illegal activity
Spam or unauthorized commercial use

4. User Conduct and Community Guidelines

4.1 Prohibited Conduct

You agree NOT to:

Post false, misleading, or defamatory content
Harass, threaten, or intimidate other users
Share personal information of others without consent
Post spam, advertisements, or unsolicited promotions
Upload malicious software, viruses, or harmful code
Impersonate any person or entity
Violate any local, state, national, or international law
Infringe on intellectual property rights
Use the App for any illegal or unauthorized purpose
Post sexually explicit, violent, or offensive content
Manipulate or misuse emergency features

4.2 Content Guidelines

Keep content relevant to the neighborhood community
Be respectful and constructive in communications
Report inappropriate content to administrators
Do not share confidential or sensitive information publicly
Verify accuracy of safety reports and incident information

4.3 Emergency Features

Emergency contact features are for legitimate emergencies only
Misuse of emergency features may result in immediate termination
Always call 911 for life-threatening emergencies
We are not responsible for emergency response times

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of content you post ("User Content")
By posting, you grant us a worldwide, royalty-free license to use, store, display, and distribute your User Content
You represent that you own or have rights to all User Content you post
You are solely responsible for your User Content

5.2 Our Rights

The App, including its design, features, and code, is our intellectual property
Our trademarks, logos, and brand elements are protected
You may not copy, modify, or create derivative works of the App
All rights not expressly granted are reserved

5.3 User-Generated Content License

By posting content, you grant us the right to:

Display your content to other verified neighborhood members
Store and process your content on our servers
Moderate, remove, or edit content that violates these Terms
Use aggregated, anonymized data for analytics and improvements

6. Privacy and Data Collection

Your use of the App is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points:

We collect personal information as described in our Privacy Policy
Your location is used for neighborhood verification and local features
Content you post is visible to verified community members
We do not sell your personal information to third parties

Privacy Policy: Privacy Policy

7. Auto-Renewable Subscriptions (EULA)

This section constitutes the End User License Agreement (EULA) for auto-renewable subscriptions offered within the NeighborHub app. By purchasing a subscription, you agree to the following terms:

7.1 Subscription Types and Pricing

Single User Subscription: R50 per month — provides access for one (1) verified resident.
Household Subscription: R99 per month — provides access for the primary member and up to four (4) additional household members (maximum 5 total).
Prices are displayed in South African Rand (ZAR) and are inclusive of applicable taxes.

7.2 Billing and Renewal

Subscriptions are billed on a monthly recurring basis.
Payment will be charged to your selected payment method upon purchase confirmation.
Your subscription will automatically renew each month unless auto-renewal is turned off at least 24 hours before the end of the current billing period.
Renewal charges will be applied within 24 hours prior to the start of the next billing period.
You will be charged the same price as the original subscription for each renewal, unless otherwise communicated in advance.

7.3 Cancellation

You may cancel your auto-renewing subscription at any time by contacting your committee administrator.
Cancellation will take effect at the end of the current billing period.
No refunds will be provided for partial billing periods.
Access to subscription features will continue until the end of the current paid period.

7.4 Changes to Subscription Terms

We reserve the right to modify subscription pricing and terms with reasonable advance notice.
Price changes will take effect at the next renewal period following such notice.
Continued use after a price change constitutes acceptance of the new pricing.

7.5 Free Trial (if applicable)

Any free trial period will be clearly stated at the time of sign-up.
You will be charged the subscription price at the end of the free trial period unless cancelled before the trial ends.

7.6 Refund Policy

All payments are final and non-refundable, except as required by applicable law.
If you believe a billing error has occurred, please contact your committee administrator or email neighbourhubapp@gmail.com.

7.7 Termination of Access

We may suspend or terminate your subscription access for violation of these Terms, non-payment, or any other reason permitted by law.
Upon termination, you will lose access to subscription features at the end of the current billing period.

8. Payments and Billing

Eligible purchases and subscriptions are processed through PayStack. By completing a transaction, you authorize the applicable charges and agree to the payment terms shown at checkout.

You are responsible for providing accurate payment and account information
If subscriptions are offered, renewal, cancellation, and refund terms will be shown at checkout or in the relevant product flow
We may suspend or cancel access for failed, reversed, or disputed payments where permitted by law and these Terms

9. Location Services

The App uses GPS location for weather, neighborhood verification, and local features
You can disable location services in your device settings
Some features require location access to function properly
Location data is not shared with other users

10. Marketplace Terms

10.1 Buyer and Seller Responsibilities

Buyers and sellers transact at their own risk
We do not guarantee the quality, safety, or legality of items listed
All transactions occur directly between users
We are not party to any transactions

10.2 Prohibited Items

You may not list:

Illegal items or services
Weapons, firearms, or explosives
Drugs or controlled substances
Stolen goods
Items that violate intellectual property rights
Live animals (without proper permits)
Adult or sexually explicit items

10.3 Liability

We are not responsible for disputes between buyers and sellers
We do not provide payment processing or escrow services
Users should meet in safe, public locations for exchanges
Report suspicious or fraudulent listings to administrators

11. Events and Community Activities

Event organizers are responsible for their events
We are not liable for injuries, damages, or disputes at community events
Event information should be accurate and regularly updated
Cancel or update events promptly if circumstances change

12. Third-Party Services

The App integrates with third-party services:

Firebase (Google): Cloud services, authentication, database
Apple: Push notifications and location services
PayStack: Payment processing for eligible purchases and subscriptions
OpenWeatherMap: Weather data, if used

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for third-party service issues.

13. Disclaimers and Limitations of Liability

13.1 "AS IS" Disclaimer

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

Warranties of merchantability or fitness for a particular purpose
Warranties of accuracy, reliability, or availability
Warranties that the App will be uninterrupted or error-free

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for any indirect, incidental, special, or consequential damages
We are not liable for lost profits, data loss, or business interruption
Our total liability shall not exceed $100 or the amount you paid us (whichever is less)
We are not liable for user conduct, user content, or third-party actions

13.3 Emergency Services

The App is NOT a substitute for emergency services (911)
We do not guarantee emergency response times
Emergency contact information is provided as a convenience only
Always call 911 for life-threatening emergencies

14. Indemnification

You agree to indemnify, defend, and hold harmless NeighborHub, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the App
Your violation of these Terms
Your violation of any law or third-party rights
Your User Content

15. Dispute Resolution and Arbitration

15.1 Governing Law

These Terms are governed by the laws of the jurisdiction in which NeighborHub is operated, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing a claim, you agree to contact us at neighbourhubapp@gmail.com to attempt informal resolution.

15.3 Arbitration Agreement

Any disputes shall be resolved through binding arbitration rather than in court, except:

Small claims court disputes
Intellectual property disputes
Requests for injunctive relief

15.4 Class Action Waiver

You agree to bring claims individually and waive the right to participate in class actions or class arbitrations.

16. Modifications to Service

We reserve the right to:

Modify or discontinue the App at any time
Change features, pricing, or terms
Suspend the App for maintenance or updates

We will provide reasonable notice of material changes when possible.

17. Termination

17.1 Your Right to Terminate

You may delete your account at any time in the home tab user settings. Deletion is permanent and cannot be undone.

17.2 Our Right to Terminate

We may suspend or terminate your access immediately for:

Violation of these Terms
Illegal activity
Abuse or harassment
Non-payment for paid features or subscriptions
Any reason with or without notice

17.3 Effect of Termination

Upon termination:

Your access to the App will cease
Your User Content may remain visible (as "[Deleted User]")
We may delete your personal information per our Privacy Policy
Provisions that should survive (indemnification, liability limitations) remain in effect

18. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided information, contact us immediately.

19. California Residents

Under California Civil Code Section 1789.3, California users are entitled to:

A description of the complaint process
Contact information for the Complaint Assistance Unit of the Division of Consumer Services

Contact: California Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 | Phone: (916) 445-1254

20. International Users

The App is operated from the United States. If you access from outside the US:

You are responsible for compliance with local laws
Your data may be transferred to and processed in the US
By using the App, you consent to data transfer and processing in the US

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NeighborHub regarding the App.

23. Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

24. No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.

25. Contact Information

For questions about these Terms, contact us:

Email: neighbourhubapp@gmail.com

Response Time: We aim to respond within 7 business days

26. Acknowledgment

BY USING NEIGHBORHUB, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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NeighborHub - Bringing Communities Together

Version 1.2 | July 2026

These Terms of Service are effective as of the date listed above and apply to all users of the App.

These Terms constitute the End User License Agreement (EULA) for the NeighborHub application, including all auto-renewable subscription services offered within the app.