How can we help?

Download the NeighborHub app and tap Sign Up. Enter your name, email address, and residential address. Your account will be reviewed and verified before you gain full access to the community features.

On the login screen, tap Forgot Password and enter your registered email address. You will receive a reset link within a few minutes. If the email does not arrive, check your spam folder or contact us at neighbourhubapp@gmail.com.

Verification is completed after your neighborhood access request is reviewed. If it has been more than 2 business days since you registered, please contact us via email and we will check the status of your approval.

Open the relevant community or safety section and tap Add Incident. Fill in the details, attach a photo if available, and submit. Incident reports are visible to verified residents and approved community moderators.

Go to your Profile or Settings area, tap Edit Profile, make your changes, and save. If you need to update your registered address, please contact support so we can review the change.

On your iPhone, go to Settings → Notifications → NeighborHub and make sure notifications are enabled. You can also review notification permissions in the app settings. If the problem persists, email us at neighbourhubapp@gmail.com.

You can delete your account from the home tab user settings or request deletion by emailing neighbourhubapp@gmail.com with the subject line "Account Deletion Request" and your registered email address. We will process the request in accordance with our Privacy Policy.

If Android support is available in your region, this page will be updated. If not, we will note that clearly in the app and support materials when Android becomes available.

Eligible purchases and subscriptions are processed through PayStack. If a paid feature is available, the checkout flow will show the applicable amount, renewal terms, and any cancellation details before you complete payment.

Location is used for weather, neighborhood context, verification, and nearby local features where enabled. You can manage location access in your iPhone settings at any time.

Email us at neighbourhubapp@gmail.com with your registered email address, the payment date, and a short description of the problem. If the issue relates to a PayStack checkout, include any reference number shown in the receipt or confirmation screen.